Hello dog parents.
Lately, we have had a growing issue with absent students from our Montessori Dog School. While we totally understand that life can and does happen, we still need to address the issues. But before that, we want to express how much we appreciate all of our clients, and how wonderful it has been to work with all of you.
To explain the issue we have to explain a bit about how things work on our end. You see, when your dog is absent, it doesn't just keep us from having another friend to play with. Because of our limited size we are often completely booked, leaving some dogs on a waitlist hoping to come play. Without proper notice we cannot notify our waitlisted folks, resulting in an empty room and a couple of sad pups.
So we are asking you, MDS dog parents, please be a little more diligent with how we approach absent days here at Active K9. Below are a couple of refreshers on our policy, as well as some tips on how we can make this a better situation for everyone.
Let Us Know if You Can't Make it: Can't get the pup to school? No worries, just let us know. Keep in mind, we no longer take schedule updates via text message or phone calls. We need all requests to be done via our Schedule Update Form. We can discuss possible changes, but it must be done via this form to be finalized. Simply save the link above in your favorite browser, and you will have it whenever you need it.
Need it Done Faster? Because these are done through email, they aren't checked as rapidly as our office phone. If you have a change that needs to be taken care of in a faster manner, feel free to message the office line AFTER you have sent in your online request. That way we can get it taken care of right away.
24-hr notice: As you can see in our policy below, we have a 24-hr notice for our Montessori program. We have this in place to give us time to notify our waitlist, and see if we can fill that cancelation. If you haven't already, please familiarize yourself with the full policy below.
Our policies that you agreed too
Cancellation Policy: I understand that I will be charged a minimum cancellation fee of $25 if I fail to cancel a reservation at least forty eight (48) hours in advance. If I fail to cancel a reservation for a Sleepover, Sitting or Overnight program, I understand that I will be charged a no-show fee of up to (2) nights of said service in addition to the cancellation fee. If I fail to attend scheduled training or activity program it is Active K9’s sole discretion whether to reschedule missed activity or apply the cancellation fee. I understand that I will be charged credit off of my package or a $35 cancellation fee if I fail to cancel my Montessori Dog School reservation at least twenty four (24) hours in advance.
Unannounced Absences: Unannounced absences can lead to disappointed students as more often than not we have a waitlist for school days. a. After 9:30am, any dogs not yet dropped off will be marked absent and may be charged either a package credit or a $35 fee. b. 3 infractions may result in expulsion from the Montessori Dog School program.